Refunds & cancellation.
What happens if you need to cancel an order, or something arrives damaged or wrong.
Who this policy is with
Green Haven is a brand of Kapson Globex, Faridabad, Haryana, India. This policy covers orders placed with us through greenhaven.eco or by direct enquiry.
Cancelling an order
- Before production starts. You can cancel and we will refund what you have paid, less any costs we have already committed on your behalf — for example materials bought to your specification or a paid artwork setup. We will tell you what those costs are before deducting anything.
- Once production has started. Custom and branded orders are made to your specification and cannot be resold, so they are non-refundable once production has begun. Production begins after you approve the artwork or proof.
If your circumstances change mid-order, contact us anyway. Where we can pause or adapt an order we will try to, though we cannot promise it.
Damaged, defective or incorrect goods
We check goods before dispatch and pack them to survive the journey. If something still arrives damaged, defective, or is not what you ordered, tell us within 7 days of delivery at info@greenhaven.eco with:
- Your order or invoice reference
- Photographs of the goods and of the outer packaging
- A note of how many pieces are affected
Where a claim is accepted we will, at our option, replace the affected goods or refund them. For freight damage we may also need you to note the damage on the carrier's paperwork at the time of delivery, so please check shipments before signing.
What is not covered
- Natural variation in cork. Differences in grain, tone and density between pieces are a property of the material, not a defect. See our Terms & Conditions.
- Artwork approved by you. Once you have signed off a proof, we produce to it. Errors within approved artwork are not a defect in manufacture.
- Damage caused by misuse, or by storage or handling after delivery.
How refunds are processed
Approved refunds are issued to the original payment method. Once we confirm a refund we process it within 5 to 7 working days; how long it then takes to appear depends on your bank or card issuer. Bank transfers and export payments are refunded to the originating account, and any bank charges on the return are borne by the party that incurred them.
Samples
Plain, unbranded samples are supplied so you can judge the material before committing. Where a sample is charged for and arrives damaged, the terms above apply. Branded pre-production samples are made to your artwork and follow the custom-order rule: they are non-refundable once produced.
Contact
Kapson Globex, trading as Green Haven.
info@greenhaven.eco · +91 78378 35754